PSFA Cares
Shared Services Team
Welcome to the PSFA CARES (Centralized Administrative Resources & Executive Support) hub. Our team is dedicated to providing efficient, responsive, and customer-focused administrative support to the College of Professional Studies and Fine Arts.
Our Mission
Consistent with San Diego State University’s Shared Services mission, the PSFA CARES team aims to optimize time and align expertise to pursue sustainable organizational excellence. We centralize administrative functions—including financial transactions and procurement—to allow departments to focus more fully on their core academic, creative, and student-centered missions.
Our primary goals are to:
- Align Expertise: Match administrative tasks with staff subject matter expertise for higher efficiency.
- Enhance Consistency: Improve the timeliness and effectiveness of administrative services across the college.
- Support Well-being: Create a sustainable staffing model that balances workloads and supports staff work-life balance.
- Empower Departments: Free up unit staff to dedicate more time to teaching, research, and student success.
Request for Purchase or Payment
To streamline operations, all routine transactional work (e.g., purchasing, invoice processing) is now routed through the PSFA CARES team.
Note: You may submit requests by attaching documents or providing relevant links.
Team Info & Contact
Our inaugural operations team brings deep institutional knowledge and a commitment to responsive service. General Inquiries: [email protected]
| Name | Role | |
|---|---|---|
| Melanie Dumont | College Care Specialist | [email protected] |
| Micki Carlson | College Care Coodinator | [email protected] |
| Lei Lani Davis | College Care Coodinator | [email protected] |
Questions & Answers
What specific tasks are being centralized?
Routine transactional work, such as purchasing, invoice processing, and standard financial transactions, is now handled by the PSFA CARES team.
Will departments lose control over their budgets?
No. Departmental leaders continue to own all programmatic decisions and academic priorities. The CARES team handles the operational execution and process expertise.
How will this change my current workflow?
While request routing and approval workflows have changed, the goal is to reduce the administrative burden on unit staff. Detailed guidance on response expectations and escalation paths will be shared iteratively.
Who should I contact if I have immediate concerns?
You may reach out to the team directly at the email above.